Responsible Gaming

WSM Casino supports gambling as entertainment and encourages every player to make informed, balanced decisions. Gambling should be enjoyable, never a way to solve financial problems or manage difficult emotions. Take time to understand your choices, set personal boundaries and use the available controls if your gambling becomes difficult to manage.

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Gamble for entertainment

Before you play, decide how much time and money you are comfortable spending. Treat any amount used for gambling as an entertainment cost, similar to the cost of another leisure activity. Only gamble with money that is available after essential expenses, savings and other financial commitments have been covered.

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Gambling outcomes are uncertain. There is no guaranteed strategy, system or pattern that can ensure a win, and previous results do not determine future results. A losing session cannot be corrected by placing larger bets, and a winning session does not mean that further play will produce the same outcome. Do not gamble with borrowed money, money needed for bills or money that belongs to someone else.

Before you start

Set a spending limit for the session and decide how long you intend to play.
Make sure gambling is permitted for you under applicable laws and that you meet the minimum legal age requirement.
Keep gambling separate from essential household spending, rent, loan repayments and other commitments.
Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape a personal problem.
Remember that taking a break or choosing not to play is always a responsible decision.

In Australia, gambling is generally restricted to people aged 18 or over. You should not create or use an account if you are under the applicable legal age. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites, devices or payment methods.

Tools to help you stay in control

Safer gambling controls can help you manage your activity before it becomes a concern. Depending on the features available through your account and the requirements that apply to the service, you may be able to set spending, deposit, session or loss limits, take a temporary break, or request account closure. Consider using a limit before you begin playing rather than waiting until you feel uncomfortable.

Setting a limit

Choose an amount that fits comfortably within your entertainment budget. A limit should reflect what you can afford to lose, not what you hope to win. Once a limit has been reached, do not try to work around it by using another payment method, opening another account or asking someone else to place bets for you. If you need help applying or changing a control, use the account support options available on the website.

Taking a break

A break can be useful if gambling is taking more time or attention than you intended. During a break, avoid looking for ways to continue gambling through another account or platform. Use the time to review your spending, reconnect with other activities and speak with someone you trust if you are finding it difficult to stop.

Self-exclusion and account closure

If you feel that gambling is no longer safe or enjoyable for you, consider requesting self-exclusion or closing your account. Self-exclusion is a formal way to prevent or restrict access for a chosen period or until further review, where that option is available. It should be treated seriously. Do not open another account or use another person's account during an exclusion period. Account closure or exclusion may not remove obligations that already exist, so review any pending account matters through the available support process.

Controls may take effect according to the relevant process and applicable requirements. You should not assume that a request has been completed until you receive confirmation through the available account or support channel.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not notice the impact until gambling begins to affect finances, relationships, work, study, sleep or mental wellbeing. Honest self-reflection can help you identify concerns early.

Possible warning signs

Spending more time or money gambling than you planned.
Increasing the amount or frequency of gambling to achieve the same excitement.
Trying to win back money after a loss, often described as chasing losses.
Feeling restless, irritable or preoccupied when you are not gambling.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, selling possessions or missing financial commitments to continue playing.
Gambling to cope with stress, loneliness, anxiety, sadness or other difficult feelings.
Finding that gambling is affecting work, study, relationships, sleep or everyday responsibilities.
Making repeated attempts to stop or reduce gambling without being able to maintain the change.
Feeling regret, shame or distress after gambling, but continuing to play.

One warning sign does not provide a diagnosis, but it is a reason to pause and review your gambling. If several signs apply to you, stop playing and seek independent support. You do not need to wait for a serious financial loss or personal crisis before asking for help.

Practical steps you can take

Stop gambling and use an available break, limit, self-exclusion or account closure option.
Review recent transactions and work out the amount spent, without trying to recover losses through further gambling.
Tell a trusted person what is happening and ask them to help you maintain your boundaries.
Remove saved payment details, avoid access to gambling apps or websites, and reduce opportunities to gamble.
Arrange professional support from a qualified counselling or financial service.

Getting help and staying safe

If gambling is causing concern, confidential help is available through gambling support organisations, counselling services, healthcare professionals and financial counsellors in Australia. These services can help you understand your gambling, make a plan, manage financial pressure and support conversations with family members. You can seek advice even if you are unsure whether your gambling is a serious problem.

You may also wish to speak with your general practitioner or another trusted health professional. They can discuss the effect gambling may be having on your wellbeing and help connect you with appropriate services. Independent financial counselling may be useful if gambling has contributed to debt, missed payments or other money concerns. WSM Casino cannot provide medical, psychological, legal or financial advice, so consider using an appropriately qualified independent service.

Support for family and friends

Gambling can affect partners, relatives, friends and other people who share financial or household responsibilities with a player. If you are concerned about someone else's gambling, choose a calm time to discuss what you have observed. Focus on the impact and your concern rather than blame. Do not provide money to cover gambling losses or agree to keep harmful gambling secret. Set clear financial boundaries and seek support for yourself as well.

Immediate safety concerns

If gambling has contributed to immediate danger, threats, self-harm concerns or a serious personal crisis, contact emergency services or an urgent local support service. Do not rely on continued gambling to resolve a crisis. If you are experiencing distress, move away from gambling, contact a trusted person and seek professional help as soon as possible.

WSM Casino may apply account, identity, payment and activity checks in line with applicable requirements. These checks are intended to support a secure service and responsible account use. You are responsible for providing accurate information, keeping your login details secure, using only payment methods you are authorised to use and not allowing another person to access your account.

Responsible gambling is an ongoing choice. Review your limits regularly, keep gambling within your budget and take action early if your behaviour changes. If you have questions about the safer gambling options available for your account, use the support channel provided on the website.