Privacy Policy

This Privacy Policy explains how WSM Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information responsibly, transparently and only for appropriate business, security, service and legal purposes.

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About this Privacy Policy

WSM Casino respects the privacy of its players and takes reasonable steps to protect personal information. This policy applies to information collected through the WSM Casino website, account services, customer support channels and related online features. It should be read together with any applicable website terms, responsible gaming information and other notices shown during your use of the service.

Table of contents

Personal information means information that identifies you or could reasonably be connected with you. The information we handle depends on how you use the website, the services you request, the checks that apply to your account and the choices you make. You may be able to browse some areas without providing information, but account, payment, verification and support features generally require relevant details.

By using WSM Casino, you acknowledge that information may be handled as described in this policy. Where consent is required, we will seek it in an appropriate way. You can withdraw consent for marketing communications at any time, although withdrawing consent does not affect processing that is necessary to provide services, maintain security, complete required checks or meet legal obligations.

Keeping this policy current

This policy may be updated when our services, technology, business practices or legal obligations change. The current version will be made available on the website. If an update is important, we may provide additional notice through the website or another suitable channel. We encourage players to review this page from time to time so they understand how information is handled.

Information we may collect

We collect information that you provide directly, information created through your use of the service and information received from service providers or other permitted sources. We only ask for information that is reasonably relevant to operating the account, providing support, protecting the platform or meeting applicable requirements.

Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings.
Identity and verification information, which may include documents or details used to confirm identity, age, account ownership and eligibility to use the service.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate unusual or disputed activity.
Communications and support information, including messages, requests, feedback, complaints and records of interactions with the support team.
Technical and device information, such as IP address, browser type, operating system, device identifiers, language settings, general location information and information about how you use the website.
Cookie and similar technology data, such as session information, preferences, sign-in status, security events and website activity.
Information connected with safer gambling and account protection, including limits, exclusions, risk indicators or other settings that help support responsible use of the service.

Some information may be collected automatically when you visit or use the website. This can help us understand whether pages work correctly, remember your preferences, detect suspicious activity and improve the general user experience. You should not provide information about another person unless you are authorised to do so and the information is needed for a legitimate purpose.

Verification documents

If verification is required, we may request documents or information relevant to confirming your identity, age, payment activity or account ownership. Verification information may be reviewed using internal processes and specialist providers. You should only submit genuine, current and readable information through the approved account or support process. Do not send sensitive documents through an unverified channel.

How we use and share information

We use personal information for purposes connected with providing and managing WSM Casino services. The main purposes may include creating and maintaining your account, processing requested transactions, providing customer support, managing preferences, improving website performance and communicating important service information.

To open, operate, maintain and secure your account.
To process deposits, withdrawals and other account transactions.
To complete identity, age, payment, security and anti-fraud checks.
To monitor activity for misuse, unauthorised access, fraud, collusion, money laundering risks or other harmful conduct.
To provide support, respond to questions and investigate complaints or disputes.
To operate, test, maintain and improve the website, systems and user experience.
To send account, security, transaction and service messages that are necessary or important.
To send promotional communications where permitted and where you have not opted out or withdrawn consent.
To meet legal, regulatory, court, taxation, accounting and record-keeping requirements that apply to the service.
To establish, exercise or defend legal rights and to protect players, staff, service providers and the platform.

We may share relevant information with trusted providers that help operate the service. These providers may include payment processors, identity and verification services, fraud prevention specialists, technology and hosting providers, customer support tools, analytics providers, professional advisers and security services. They should receive only information relevant to their role and are expected to handle it securely and according to applicable requirements.

Information may also be shared where necessary to protect the rights, safety or property of WSM Casino or another person, to investigate suspected unlawful or harmful activity, to respond to a valid legal request, or as part of a business change. We do not treat the sale of personal information as a normal part of providing casino services.

Marketing choices

Marketing messages may include information about services, features or offers that may be relevant to you. You can stop receiving promotional messages by using the unsubscribe option in a message, changing available communication settings in your account or contacting privacy support. Even after you opt out of marketing, you may continue to receive essential messages about your account, transactions, security, verification or changes to the service.

Cookies, security and retention

Cookies and similar technologies

WSM Casino may use cookies and similar technologies to make the website function, remember choices, maintain sessions, support security and understand how the website is used. Some cookies are necessary for core features, while others may help with performance, preferences, analytics or relevant communications. The exact cookies used may change as the website and its tools develop.

You can manage or block cookies through your browser settings. If you disable certain cookies, some account or website functions may not work as intended, and your preferences may need to be set again. Browser controls are separate from marketing preferences, so you may also need to use the available unsubscribe or account controls for promotional communications.

Protecting information

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, authentication, encryption where appropriate and staff or provider procedures. No website, device, transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Storage and retention

Information may be stored by WSM Casino or by service providers that support the website. Depending on the service and provider, information may be handled in Australia or another location where appropriate safeguards and contractual controls are used. We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and business records.

Closing an account does not always mean that all information can be deleted immediately. Some records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes, protecting the service and demonstrating that required checks or transactions were completed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights can be affected by identity checks, legal obligations, security concerns, the rights of other people and the need to preserve records. We may ask for reasonable information to confirm that a request is being made by the relevant account holder.

Access: request information about the personal information we hold about you and, where appropriate, receive a copy or explanation of that information.
Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Deletion: ask us to delete personal information that is no longer needed or where deletion is otherwise available. We may need to retain certain records for a period required by law or for legitimate security, dispute or record-keeping purposes.
Marketing consent: withdraw consent to promotional communications or ask us to stop using your information for direct marketing. This will not stop essential account and service messages.
Information about handling: ask questions about how your information is collected, used, shared or protected.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@wsmcasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive documents. We may need to verify your identity before completing a request. If we cannot comply fully, we will generally explain the reason, subject to any restriction on providing that explanation.

We aim to respond to privacy requests within a reasonable time. The time required may depend on the complexity of the request, the information involved, verification requirements and whether records must be checked with a service provider. If your request concerns an account security issue, suspected misuse or an urgent privacy concern, explain that in your message so it can be directed appropriately.

If you have a concern about the way your information has been handled, you can first contact support@wsmcasino.wtf so the matter can be reviewed. We encourage players to provide relevant details, dates and the outcome they are seeking. This policy does not remove any rights or remedies available to you under applicable privacy requirements.

Information about children

WSM Casino services are intended for eligible adults. We do not knowingly invite children to create accounts or provide personal information for gambling purposes. If you believe a child has supplied information or opened an account, contact support@wsmcasino.wtf so the matter can be reviewed and appropriate steps can be considered.